Where can you hear the following offers? Would you like a double? Would you like to start with a tab? You should try our potato chips. Nuts may go well with your bear. May I offer you our special snacks?
Doğru Cevap!
Yanlış Cevap!
Doğru Cevap: E) At a bar
Which one is coffee with whiskey and cream and sometimes sugar is added?
Doğru Cevap: E) Irish coffee
Which of the following is NOT classified as ‘Unique Hotels’? Hangisi ‘Unique Hotels’ olarak olarak sınıflandırılamaz ?
Doğru Cevap: E) Bed and Breakfast
Customer- Is breakfast included in the price? Staff- Yes, we have a buffet-style breakfast for our guests. What does the customer want to ask?
Doğru Cevap: E) He wants to learn if they have to pay extra for the breakfast.
What can you infer when you read the telephone conversation between Hotel Manager and a Guest? Guest : Do you have a shuttle from the Dalaman? Hotel Manager : I’m afraid we don’t. If you can get to Marmaris, we can pick you up in the morning or afternoon. You can hire a taxi from the airport to downtown Marmaris. If you give us a call when you arrive at the airport, we can tell you where the taxi should leave you in town, and when you can get a ride on the shuttle.
Doğru Cevap: A) There is no direct transfer from any airport to the hotel.
Which one of the following is a good response to complete the dialogue in a cafe? A: Welcome, sir. What would you like to have? B: I will have coffee, please. A: How do you take your coffee? B: _______________________
Doğru Cevap: C) Not too sweet.
In a hotel, which of the following is responsible for providing advice on travel, making reservations for various functions and events and helping guest with different problems and questions?
Doğru Cevap: D) Concierge
You are working as a waiter in a meat restaurant. One of the customers ordered pilav with his meat but you brought her potatoes. He complained about it. Which one of the following is a good response to him?
Doğru Cevap: D) I am sorry, I will exchange it immediately.
At the front desk, a guest asks some questions to the hotel manager. Read the dialogue and answer the question. Guest: We would like to hire a bicycle to go around and those green hills. Manager: Okay, I may bring your bicycles tomorrow from the town. Guest: Oh! Thanks a lot. Do you know how much it will cost for a day? Manager: Hiring a bicycle “ shouldn’t” cost more than 10 Turkish Liras. What does the modal “ shouldn’t ” stand for in Manager’s respond to the guest?
Doğru Cevap: E) Expectation
Which of the following is a good way to say goodbye to a customer leaving the restaurant?
Doğru Cevap: E) I hope you enjoyed your evening with us.
________ are large complexes built in large areas consisting of small cottages or apart hotels. Aşağıdakilerden hangisi yukarıdaki cümleyi doğru şekilde tamamlar?
Doğru Cevap: C) Holiday villages
I I’ll try a Turkish coffee. II I’ll bring your order right away, sir. III Good morning. What would you like to order? IV Sweet, please. V How would you like to take your coffee? Sweet, semi-sweet or without sugar? Put the dialogue in the correct order. Diyalogdaki cümleleri doğru sıraya koyunuz.
Doğru Cevap: C) III-I-V-IV-II
Read the following dialoge between a child guest and a receptionist at the front desk and find a choice from the receptionist's response which is out of the responsibilities of a front desk person. Child Guest: Sir, what do receptionists do? Receptionist :Front desk staff members are responsible for " greeting guests " when they arrive, " accessing reservation information on a computer ", " taking credit card informatio n " for deposit or payment, " showing the rooms, restaurant and other facilities " and " providing guests with room keys ". Child Guest: Oh! you have a lot of business.
Doğru Cevap: B) showing the rooms, restaurant and other facilities
A customer wants to pay the bill, so he says:
Doğru Cevap: B) Can I have the check, please?
__________ is one of the first faces a guest sees when arriving into a hotel. He is the person who is responsible for providing advice on travel, making reservations for various functions and events helping guest with different problems and questions. Which of the following completes the sentence above?
Doğru Cevap: E) Concierge
Which of the following belongs to recreational facilities? Aşağıdakilerden hangisi dinlence-eğlence olanaklarına girer?
Doğru Cevap: D) Pilates studio
Which one of the following explanations is true ? Aşağıdaki açıklamalardan hangisi doğrudur ?
Doğru Cevap: C) Chuck Wagon is a unique type of a small restaurant.
Which of the following is NOT a characteristic of a ‘happy hour’ in a bar?
Doğru Cevap: D) All types of drinks are free.
Tim: Coffee, please. Waiter: __________ . Tim: With milk, please. Choose the option that best completes the dialogue.
Doğru Cevap: A) How would you take your drink?